關(guān)于酒店的英文道歉信11篇

　　在當(dāng)今社會(huì)生活中，道歉信的使用越來(lái)越廣泛，道歉信是當(dāng)無(wú)法答應(yīng)對(duì)方的所請(qǐng)所托或因個(gè)人失誤引起對(duì)方不快時(shí)，表示陪禮道歉的一種信函。道歉信的注意事項(xiàng)有許多，你確定會(huì)寫嗎？以下是小編精心整理的關(guān)于酒店的英文道歉信，歡迎閱讀與收藏。

　　酒店的英文道歉信 1

Dear guests:

　　A: hello! Let me, first of all, you have no reservation of the problem of sincere apologize the inconvenience. Due to the recent guest is more, guest room nervous, lead to some guests cannot check-in, we deeply sorry.

　　We can recommend you to the same class with us in the hotel, and I dont know you is not convenient to leave your name and contact way, if there is a room we will inform you in the first place and free after you come back, to show our apologies, we decided to give you a discount when you check in and provide free breakfast.

　　I wish you have a good time!

　　酒店的英文道歉信 2

Dear XXX:

　　We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .

　　Best regards! Wang Hao Manager

　　酒店的英文道歉信 3

Dear xxx:

　　I am terribly sorry to tell you that i have lost the valuable book you were so kind to lend me last week. i read it everyday and intended to finish it next month. last night when i came to my room, it was nowhere to be found. i will try to recover it as soon as possible. if i fail to find it, i will get a new book for you.

　　But i am afraid it can never take the place of the old one. old books are like old friends. once lost, they can never be replaced. they are connected with cherished associations which the new ones can never have. and for this irrecoverable loss, i am to blame. i was so careless with my things. this is a warning to me to be more careful in the future.

　　Yours truly,

　　酒店的英文道歉信 4

Dear Ms. Iwasaki,

　　Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.

　　At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.

　　Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.

Sincerely yours,

　　酒店的英文道歉信 5

Dear Sir or Madam:

　　The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result. We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one. Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon. With renewed apologies.

　　Yours Sincerely Alfred Zhuang

　　Front Office Manager

　　酒店的英文道歉信 6

Dear customer,

　　Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.

　　I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.

　　Im really sorry that I didnt check with you before making such incomsiderate arrangement .All I can say is that it wont happen again.

　　酒店的英文道歉信 7

Dear XX:

　　We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .

　　Best regards!

　　酒店的英文道歉信 8

Dear Mr Shu:

　　I would like to thank you for choosing the China World Hotel for your recently stay.

　　On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.

　　As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands. My apologize once again and thank you for taking time to bring this matter to our attention. We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake. Should you have any inquiries, please feel free to contact me. Kind and best regards.

　　酒店的英文道歉信 9

Dear Mr. Li

　　It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999

　　Your experience was one of difficulty.

　　I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.

　　Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.

　　Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.

　　酒店的英文道歉信 10

Mr. Ulrich Niemann:

　　Director People-People Exchange Co. Dear Sir or Madam: Friday 22nd September

　　Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf. Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future. I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards. It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper. We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have. My apologies once again and I look forward to welcoming you back to China world Hotel in the near future. Regards

　　Alfred Zhuang

　　Front Office Manager

　　酒店的英文道歉信 11

Dear xxx,

　　I am terribly sorry to tell you that i have lost the valuable book you , it was nowhere to be found. i will try to recover it as soon as possible. if i fail to find it, i will get a new book for you.

　　But i am afraid it can never take the place of the old one. old books are like old friends. once lost, they can never be replaced. they are connected with cherished associations which the new ones can never have. and for this irrecoverable loss, i am to blame. i was so careless with my things. this is a warning to me to be more careful in the future.

　　Yours ,

　　xx

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