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商務(wù)信函八大類模板（英文版）
在繁忙的商業(yè)世界中，有效的溝通至關(guān)重要。而商務(wù)信函作為一種重要的溝通工具，其準確性、專業(yè)性和規(guī)范性直接影響著業(yè)務(wù)的推進與合作的達成。下面小編為你帶來商務(wù)信函八大類模板（英文版），歡迎大家分享！
一、投訴信
Dear_______,
I am ______ (自我介紹) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
The reason for my dissatisfaction is _______(總體介紹). In the first place,_______(抱怨的第一個方面). In addition, ___________(抱怨的第二個方面). Under these circumstances, I find it ________ (感覺)_______(抱怨的方面給你帶來的后果).
I appreciate it very much if you could _______(提出建議和請求), preferably ______(進一步的要求),and I would like to have this matter settled by ____(設(shè)定解決事情最后期限).
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
________
二、詢問信
Dear ______,
I am ____________ (自我介紹). I am writing to see if it is possible for you to provide me with information regarding_______.(要詢問的內(nèi)容)
First of all, what are ____________________?(第一個問題) Secondly, when will___________________?(第二個問題) Thirdly, is __________?(第三個問題)
I would also like to inquire ________(將最重要的問題單獨成段). Could you be so kind as to send me some relevant booklets on the above-mentioned aspects?
Thank you for you kindness, and your prompt attention to this letter will be highly appreciated.
Yours sincerely
________
三、請求信
Dear___________,
I am writing to formally request to___________(請求的內(nèi)容)
The reason for_____is that______(給出原因).I_____, so I_____(給出細節(jié))
I would also like to request______(提出進一步的要求). I am sorry for any inconvenience I have caused.
Thank you for your attention to these requests. If you have any questions, do not hesitate to contact me at _______(電話號碼).I look forward to a favorable reply.
Yours sincerely
________
四、道歉信
Dear ___________,
I am truly sorry that_________________________(道歉的原因).
The reason is that_(介紹原因) Once again, I am sorry for any inconvenience caused. Hope you can accept my apologies and understand my situation.
Yours sincerely
________
五、感謝信
Dear______,
I am writing to extend my sincere gratitude for _________ (感謝的原因). If it had not been for your assistance in ___________ (對方給你的具體幫助), I fear that I would have been_________(沒有對方幫助時的后果).
Every one agrees that it was you who______________(給出細節(jié)).Again, I would like to express my warm thanks to you! Please accept my gratitude.
Yours sincerely
________
六、建議信
Dear ___________,
You have asked me for my advice with regard to _______, and I will try to make some conductive suggestions here.
In my humble opinion, you would be wise to take the following actions: ____(建議的內(nèi)容)
I hope you will find these proposals useful, and I would be ready to discuss this matter with you to further details.
Good Luck with your_______(祝愿)
Yours sincerely
________
七、求職信
Dear Sir or Madam,
I write this letter to apply for the position that you have advertised in______(報紙名稱)of______(廣告發(fā)布時間).
Not only do I have the qualifications for this job, but I also have the right personality for a_____(工作名稱). In the one hand,______(第一個原因). On the other hand, _______(另一個原因).
Should you grant me a personal interview, I would be most grateful. If you need to know more about me, please feel free to contact me at any time at _______________(電話號碼)
Thank you for considering my application, and I am looking forward to meeting you.
Yours sincerely
________
八、邀請信
Dear________,
There will a ____(內(nèi)容) at/in_____ (地點) on___ (時間). We would be honored to have you there with us.
The occasion will start at ___________(具體時間). This will be followed by a _______(進一步的安排). At around______(時間)，_______________(另一個安排)
I really hope you can make it. RSVP before ___________(通知你的最后期限)
Yours sincerely
________
商務(wù)函常用的表達形式
一、特此奉告等
To inform one of; to say; to state; to communicate; to advise one of; to bring to ones notice (knowledge); to lay before one; to point out; to indicate; to mention; to apprise one of; to announce; to remark; to call ones attention to; to remind one of; etc.
1. We are pleased to inform you that
2. We have pleasure in informing you that
3. We have the pleasure to apprise you of
4. We have the honour to inform you that (of)
5. We take the liberty of announcing to you that
6. We have to inform you that (of)
7. We have to advise you of (that)
8. We wish to inform you that (of)
9. We think it advisable to inform you that (of)
10. We are pleased to have this opportunity of reminding you that (of)
11. We take the advantage of this opportunity to bring before your notice
12. Please allow us to call your attention to
13. Permit us to remind you that (of)
14. May we ask your attention to
15. We feel it our duty to inform you that (of)
二、 為(目的)奉告某某事項
1. The purpose of this letter is to inform you that (of)
2. The purport of this line is to advise you that (of)
3. The object of the present is to report you that
4. The object of this letter is to tell you that
5. By this letter we Purpose to inform you that (of)
6. Through the present we wish to intimate to you that
7. The present serves to acquaint you that
三、惠請告知某某事項等
1. Please inform me that (of)
2. Kindly inform me that (of)
3. Be good enough to inform me that (of)
4. Be so good as to inform me that (of)
5. Have the goodness to inform me that (of)
6. Oblige me by informing that (of)
7. I should be obliged if you would inform me that (of)
8. I should be glad if you would inform me that (of)
9. I should esteem it a favour if you would inform me that (of)
10. I will thank you to inform me that (of)
11. You will greatly oblige me by informing that (of)
12. We shall be obliged if you will inform us that (of)
13. We shall be pleased to have your information regarding (on, as to; about)
14. We shall deem it a favour if you will advise us of
15. We shall esteem it a high favour if you will inform us that (of)
四、 特確認，本公司某月某日函件等
1. We confirm our respects of the 10th May
2. We confirm our letter of the 10th of this month
3. We confirm our last letter of the 10th June
4. We had the pleasure of writing you last on the 10th of this month
5. We confirm our respects of the 10th June
6. We confirm the remarks made in our respects of the 10th July
7. We confirm the particulars of our enquiry by telephone of this morning
8. In confirming our telegram of this morning, --
9. Confirming our respects of the 10th May,---
10. Confirming our last of the 10th June,---
五、 貴公司某月某日函電，敬悉等
1. We have pleasure in acknowledging receipt of your esteemed favour of the 3rd May
2. We are pleased to acknowledge receipt of your favour of the lst June
3. We have to acknowledge receipt of your favour of the 5th July
4. Your letter of May 5 was very welcome
5. We regret to hear of (that)
6. It is with great regret that we just learn that
7. Much to our regret we have heard that
8. We regret to receive your information re
9. We regret that we have been informed that (of)
10. To our deep regret we were informed that (of)
六、我們對于您某月某日來函的詢價，深表謝意等
1. We thank you very much for your inquiry of the l0th of May
2. I thank you for your inquiry of the 10th May
3. We are very much obliged by your enquiry dated the 10th May
4. We are indebted to your inquiry under date (of) the 10th May for
5. I thank you for your inquiry of July 10
6. Thanks for your kind enquiry of May 5
七、 茲函附某某，請查收，等
1. Enclosed please find
2. Enclosed we hand you
3. We enclose herewith
4. Herewith we have the pleasure to hand you
5. We have pleasure in enclosing herewith
6. We take the liberty to enclose herein
7. We are pleased to enclose herewith
8. We are pleased to hand you enclosed
八、遵照某月某日來函指示，等
1. In accordance with the instructions given (contained) in your favour of the 10th May
2. According to the directions contained in yours of the 6th May
3. According to the instructions given in your letter under date of the 10th of last month
4. In conformity with (to) your instructions of the l0th ult.
5. Pursuant to your instructions of May 10
九、關(guān)于詳情，下次敘述，等
1. I will write you particulars in my next.
2. Particulars will be related in the following.
3. I will relate further details in the following.
4. I will inform you more fully in my next.
5. I will go (enter) into further details in my next
十、 如下列所記，如附件所述，等
1. As stated below,
2. Annexed hereto,
3. Attached you will find...
4. As shown on the next page
5. As indicated overleaf(下頁，背面)
6. As at foot hereof,
7. Sent with this,
8. As the drawings attached,
9. As shown in the enclosed documents,
10. As already mentioned,
11. As particularized on the attached sheet,
12. As detailed in the previous letter,
十一、 因電文不太明確，等
1. Your telegram just received is quite unintelligible.
2. Please repeat your wire on receipt of this, stating your meaning more clearly.
3. Your telegram is not clear; explain the third and fourth words.
4. Your telegram is unintelligible; repeat more fully in plain language.
5. Your cable is not clear, repeat, using the codes agreed upon (on).
6. We cannot understand your telegram; state the code used and which edition.
7. Your telegram is not signed with cipher as agreed on; confirm if correct.
8. We cannot trace the code you used; please repeat the telegram in plain words.
9. Your telegram is too short to be understood. Please repeat it more fully.
10. The telegram was vague (pointless), and they requested them to explain in plain words.
商務(wù)信函的寫作特點
口語化
每一封信函的往來，都是您跟收信人彼此之間的一次交流。人都是感性的，所以您需要在您的信函里體現(xiàn)感性的一面。然而很多人都有一種誤解，以為寫作商務(wù)信函就應(yīng)該用一種特殊的“生意腔”，于是把一封本來應(yīng)該是熱情而友好的信函寫得呆板而死氣沉沉。他們寧愿寫“your letter has been received”，“your complaint is being looked into”而不是“i have received your letter”或者“we are looking intoyour complaint”。其實我們簡單的來理解一下，每次信函的往來不就是跟對方進行了一次交談嗎？只不過是把交談的內(nèi)容寫到了紙上而已。多用一些簡單明了的語句，用我/我們做主語，這樣才能讓我們的信函讀起來熱情，友好，就象兩個朋友之間的談話那樣簡單，自然，人性化。
想象一下，如果您由于無法準時交貨而在電話上跟您的合作伙伴表示歉意時，您會怎么說？我想您會說“i am sorry we cannot deliver the goods today”。 既然在電話中您會這樣說，為什么在信件中要改成“it is regretted that goods cannot be delivered today”？放棄這種所謂的“生意腔”吧，讓您的信也象談話那樣簡單，自然，人性化。
語氣語調(diào)
由于您寫的信函都是有其目的性的，所以您信函里所采用的語氣語調(diào)也應(yīng)該符合您的目的。在寫之前先不妨仔細考慮一下，您寫這封信函是想達到一個什么樣的目的，您希望對收信人產(chǎn)生一種怎樣的影響呢？是歉意的，勸說性的，還是堅決的，要求性的。這完全可以通過信函中的語氣語調(diào)來表現(xiàn)。
真誠
不管是生活中的交往還是生意上的合作，真誠是最重要也是最基礎(chǔ)的，所以您的信函也必須能夠充分體現(xiàn)您的真誠。不管說什么，都要帶著您的誠意去說。把寫好的信函拿起來讀一遍，確保如果此時對方正在電話中與您通話，他一定能夠感受到您的自然和真誠。
直接
跟您一樣，您的合作伙伴們每天都要閱讀大量信函文件。所以，信函一定要寫得簡明扼要，短小精悍，切中要點。如果是不符合主題或者對信函的目的不能產(chǎn)生利益的內(nèi)容，請毫不留情的舍棄它們。因為這些內(nèi)容不僅不能使交流通暢，反而會混淆視聽，非但不能讓讀者感興趣，反而會讓他們惱火，產(chǎn)生反感。
禮貌
我們這里所說的禮貌，并不是簡單用一些禮貌用語比如your kind inquiry, your esteemed order等就可以的。而是要體現(xiàn)一種為他人考慮，多體諒對方心情和處境的態(tài)度。如果本著這樣的態(tài)度去跟別人交流，那么就算您這次拒絕了對方的要求，也不會因此失去這個朋友，不會影響今后合作的機會。
特別要注意，當雙方觀點不能統(tǒng)一時，我們首先要理解并尊重對方的觀點。如果對方的建議不合理或者對您的指責不公平時，請表現(xiàn)一下您的高姿態(tài)，您可以據(jù)理力爭，說明您的觀點，但注意要講究禮節(jié)禮貌，避免用冒犯性的語言。
還要提醒一點，中國人有句話叫做“過猶不及”。任何事情，一旦過了頭，效果反而不好。禮貌過了頭，可能會變成阿諛奉承，真誠過了頭，也會變成天真幼稚。所以最關(guān)鍵的還是要把握好“度”，才能達到預(yù)期的效果。
簡潔
就象前面提到的，要用簡潔樸實的語言來寫信函，讓您的信函讀起來簡單，清楚，容易理解。用常見的單詞，避免生僻或者拼寫復(fù)雜的單詞。一個單詞可以表達，就不要用詞組。多用短句，因為短句更容易理解。少用“and”，“but”，“however”，“consequently”這些讓句子變得冗長的連詞。在同一封信函里，不要使用多個相同含義的單詞。比如，您前面寫了“goods have been sent”，那后面再提到這件事時就不要再用其他單詞如“forward”“dispatch”等。因為這樣寫會誤導您的讀者無謂地去考慮這些詞之間是否另有含義。
精確
當涉及到數(shù)據(jù)或者具體的信息時，比如時間，地點，價格，貨號等等，盡可能做到精確。這樣會使交流的內(nèi)容更加清楚，更有助于加快事務(wù)的進程。
針對性
請在郵件中寫上對方公司的名稱，或者在信頭直接稱呼收件人的名字。這樣會讓對方知道這封郵件是專門給他的，而不是那種群發(fā)的通函，從而表示對此的重視。當然，如果您無法確定收信人的名字，那就在稱呼一欄里寫“dear sirs” or “dear sir or madam”。
語言樸實
前面我們說過，商務(wù)信函不需要用華麗的詞句。根據(jù)西方的語言習慣，他們更愿意使用簡練而樸實的語言。所以當我們跟西方人進行商務(wù)溝通時，也要盡量避免華麗復(fù)雜的詞句。比如“we look forward to a bright and glorious future of cooperation”，就不如直接寫成“we hope to have the opportunity to work together with you in the future.”，這樣才更加符合西方人的語言習慣。
回復(fù)迅速及時
給買家的回復(fù)，千萬要迅速及時。因為買家通常只看最先收到的幾封回復(fù)，從中去選擇合適的供應(yīng)商。如果您的回復(fù)不夠及時，就可能因為搶不到先機而失去商機。
標題
這一點是特別針對寫電子郵件的。也許很多人都沒有意識到，事實上，e-mail的標題是很重要的一個部分，您的郵件給對方的第一個印象就是通過標題來完成的。如果標題沒有內(nèi)容，看起來象群發(fā)的垃圾郵件的話，很多買家就會直接刪除。比如這樣的標題“how are you?” ，“can we work together?”，建議您改成“proposal: bright ideas imports--zhejiang textile‘s partnership opportunity”或者“introduction: our product offerings for bright ideas imports.”這樣您的郵件會顯得更加專業(yè)。
校對
寫完之后，一定要檢查。最基本是要確保拼寫和語法正確，然后檢查一下您所提供的事實，數(shù)據(jù)等是否有錯。我們都會犯錯，但即使在您的信函里有一個極小的失誤，也可能會破壞您在溝通方面的可信度，并使人對您表達的其他信息投下懷疑的陰影。
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